FAQs

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days, depending on your location.

Where do you ship from?
We work with trusted international fulfillment partners to keep our prices accessible and shipping efficient.

Will I receive tracking information?
Yes. Once your order has been shipped, you’ll receive a tracking number via email.

Can I return my order?
If you’re not satisfied with your purchase, please contact us within 14 days of receiving your order and we’ll assist you.

Is this product suitable for all skin types?
Our products are designed for daily use. If you have sensitive skin, we recommend performing a patch test before full use.

Why does my packaging look slightly different?
To reduce waste and keep prices affordable, packaging may vary slightly between batches.

How can I contact you?
You can reach us at support@lumiella.co.uk. We aim to respond within 24–48 hours.